Q) What is my credit card processing procedure?

A) Outech needs your credit card number for your reservation.
Your credit card will not be charged until the day of the service.

Q) How far in advance should I place my reservation?

A) Our availability changes daily. We suggest you that you should make reservation as soon as you confirm your schedule of your trip.

Q) Where are our services provided in Japan?

A) Tokyo and surrounded areas only. Please check our map.
Either departure or arrival is in Tokyo metropolitan area only.

Q) How do I meet my driver at the airport?

A) Airport pick-up locations are listed on the Airport Service Page.
Your uniform driver (man or woman in business suits) will be holding a signboard with your name at the arriving lobby.

Q) How do I meet my driver at the hotel I stay?

A) Please stay around the lobby. Bell captain or front desk will call on you when your driver arrives at the hotel. *Your driver is (man or woman in business suits).

Q) What sorts of vehicles may I expect?

A) Luxury Sedans are either Fuga or Crown.
Mini Vans - accommodate up to 6 passengers.
Big Vans - accommodate up to 9 passengers. Ask us avairability.

Q) What happens if my plane is arriving early or late?

A) Outech checks your flight time. Therefore, when you arrive at the airport, we are always there for you.

Q) What dose it happen if I cannot meet my driver at the airport?

A) Please call our office 03-3599-6740 or your driver's mobile phone if you know. We will advice you what you will do. Please wait at the place you are advised until the driver will find you at the airport.
If you leave the airport before meeting the driver even though you cannot meet your driver, you will be charged in full amount fare for the reservation.

Q) What is my Cancellation Policy?

A) Outech requires that your reservation of cancellations must be received by website no less than 48 hours prior to the scheduled pick-up time. Otherwise we will charge you in 50% of fare of reservation. 24 hours prior cancellation will be charged in full.

Q) What is my schedule change?

A) Outech requires that all changes be received by phone a minimum of 2 hours prior to scheduled pick-up time and are subject to availability. If, a reservation change cannot be accommodated and results in a cancellation you will be charged for the reservation in full.

Q) If, I make a reservation for 8 hours services, but after pick-up I realize I require less time, like 4 hours service. Will I be charged for the full 8 hours service fare?

A) You will be charged the full amount of fare you originally requested.

Q) Do you provide an English-speaking guide for the tour?

A) Outech provides English-speaking guides for sightseeing.

Q) Can you arrange a private charter tour for our family?

A) Yes, we can arrange a private sedan or Minivan with English speaking guide. Please contact us.

Q) Can we pay fares/fees in US dollars or other foreign currency?

A) Sorry, Japan Yen ONLY!