Frequently Asked Questions

Booking & Rates

• How far in advance do I need to book?

  We recommend booking as early as possible. We require a reservation at least 24 hours in advance. Same-day bookings are possible, but we cannot guarantee availability for your desired time.

• How are your rates determined?

  Our rates are based on factors such as distance, time, vehicle type, and late-night/early-morning surcharges. Please contact us for a free quote in advance.

• What forms of payment do you accept?

  We accept a variety of payment methods, including major credit cards (Visa, MasterCard, JCB, American Express, Diners Club), bank transfers, and advance payments.

• What is your cancellation policy?

  Our cancellation fees are based on the scheduled pickup time (Japan Standard Time) and are as follows:
  ◦ Cancellations made more than 48 hours in advance: Free
  ◦ Cancellations made between 48 and 24 hours in advance: 50% of the total fare
  ◦ Cancellations made within 24 hours: 100% of the total fare

Service Details

• Do you offer airport transfer services?

  Yes, we provide airport transfer services to and from both Narita Airport and Haneda Airport. We will coordinate your pickup time to align with your flight schedule.

• What if I can't find my driver at the airport?

  Your driver will typically be waiting for you in the arrivals lobby, holding a sign with your name or company logo. If you are unable to find your driver, please call the emergency contact number listed in your booking confirmation email immediately. We will help you locate your driver and ensure a smooth meeting.
  
  Emergency Contact: +81-3-6897-8799

• What happens if my flight is delayed or arrives early?

  Please don't worry. If you provide your flight number in advance, we will monitor real-time flight information using our operations management system.
  
  ・For Delays:
  We will adjust your pickup time to match your new arrival at no extra charge. There is no need for you to contact us about the delay.
  
  For Early Arrivals:
  While we monitor flights for early arrivals, we may need a little extra time to meet you. Please call the emergency contact number in your booking confirmation email if you arrive early.

• Can my driver help me with things like buying a Suica card, exchanging a JR Pass, or purchasing a SIM card at the airport?

  Yes, for an additional fee, our driver will assist you with these tasks to the best of their ability before you get into the car.

• Do you offer guided tours?

  Yes, our professional planners can guide you to Tokyo's famous sightseeing spots. We can also create a customized tour itinerary to meet your specific requests. We offer a variety of pre-planned tours as well.

• Can I change the itinerary on the day of my tour?

  Yes, we can flexibly accommodate itinerary changes on the day of your tour. However, please be aware that changes may be limited by traffic conditions or your pickup/drop-off times. Any required time extensions may incur an additional fee.

• Is lunch included in your tours?

  No, lunch is not included in our tour packages. We intentionally leave lunch out to give you the freedom to choose your own meal based on your preferences and budget. Our planner can recommend the best local restaurants and popular eateries based on your taste. If you have specific preferences in advance, please let us know so we can help you plan a smooth and enjoyable meal.

• What in-car amenities do you provide?

  We provide complimentary bottled water, snacks, charging services, and newspapers (upon request). We can also arrange for special services if requested in advance, such as child safety seats, multilingual planners, or a custom music playlist. Feel free to ask us about your specific requests when you book.

• Is smoking permitted in the car?

  All our vehicles are smoke-free. Thank you for your understanding and cooperation.

• Do you provide child car seats?

  Yes, we can provide a child safety or booster seat upon request. Please be sure to let us know when you make your reservation.

• Can you help with a surprise marriage proposal?

  Yes, we would be delighted to help. A marriage proposal is a once-in-a-lifetime event. We will work closely with you to create the perfect setting, whether it's visiting a romantic nighttime spot, adding special decorations, or creating a custom route of meaningful locations. Please inform us that this is a proposal when you book, or contact our dedicated staff by phone or email in advance. We will provide meticulous support to ensure your surprise is a success.

• Can I bring and drink alcohol in the car?

  To maintain a comfortable and clean cabin for all passengers, bringing and consuming alcohol in our vehicles is generally prohibited. However, for special occasions such as our surprise or proposal plans, we may be able to make an exception. Please contact us in advance to discuss your specific request.

Vehicles

• What types of vehicles do you have?

  We offer a variety of vehicles to suit your needs, including sedans, minivans, and vans. Please see our website for more details.

• How are the vehicles cleaned?

  We perform thorough cleaning and sanitation of all our vehicles. We are dedicated to providing a comfortable and hygienic space for our customers.

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• What kind of people are your drivers?

  At our company, we refer to our drivers as "Planners." They are professional Planners who have undergone rigorous training to ensure a safe and comfortable journey.

• Can I get a receipt?

  Yes, we will send you a receipt in a PDF file via email on the day after your service.