Outech – A Revolution in Customer Service
By positioning ourselves as a specialized travel company, Outech possesses many distinct competitive advantages over other transportation agencies. One of many notable advantages is the creation of our Outdoor Planner® and Global Operation Service teams. Outech aspires to attain the highest level of service, where clients consider us a trusted friend and travel partner, an “Outdoor Planner” that you can rely upon, and want to return to time and time again. That is our ambition, a revolution in customer service.
How to Revolutionize Customer Service
Outech consists of four key branches: Global Operation Service, Outdoor Planners®, Sales Team and Safety Team. These four branches are integrated and work in conjunction with one another, allowing us to provide attentive and personalized service to every client.
GLOBAL OPERATION SERVICE
Our English/Japanese bilingual Global Operation Service representatives are available to you 24 hours, 365 days a year. Representatives provide preliminary estimates to individuals and global transportation affiliates, while also managing reservations, confirmations and follow-ups with clients.
Outech’s Outdoor Planners are our team of highly skilled bilingual (Japanese/English) chauffeurs, ready to transport you to your destination comfortably, safely, and on time. What makes our Outdoor Planners truly unique however, is the level of personalized service they can offer our clients. Outdoor Planners can serve as a tour guide, a language teacher for useful conversational phrases, a concierge for restaurant and shopping recommendations, or a party planner for your special celebration. Outdoor Planners can even act as reliable support staff for any of your business needs. No matter the request, our Outdoor Planners are expertly trained to deliver highly personalized service to each and every client.
Our Sales Team oversees Outech’s business client services, providing personalized and attentive care to our valued corporate clientele. Sales Team representatives also provide customer service to travel agencies and other transportation affiliates, preparing all after-care services including post-trip client summaries.
Our Safety Team is responsible not only for routine maintenance and upkeep of Outech’s extensive fleet of vehicles, but also for our meticulous driver training and driver health management programs.